Privacy Policy | Stacks Mobile Valeting

Who we are

Stacks Mobile Valeting is a mobile vehicle-valeting business based in Tunbridge Wells, Kent. For data-protection purposes, Stacks Mobile Valeting is the controller of the personal information described in this policy.

Contact: bookings@stacksvaleting.co.uk, 07512 526696, Molyneux Park Road, Tunbridge Wells, TN9 1TB.

Information we collect

Identity and contact details, including your name, email address, phone number and service address.
Account information, including encrypted authentication credentials, verification status and notification preferences.
Vehicle information, including make, model, registration, vehicle type and notes you provide.
Booking information, including the requested service, date, time, price, status, assigned technician and invoice.
Messages and other communications connected with your enquiry, account or booking.
Technical and usage information, such as device/browser information, security records and website activity where you consent to analytics or marketing tracking.

We normally obtain this information directly from you. A technician may also enter it when arranging a booking with you by phone or in person.

How and why we use it

PurposeLawful basis

Responding to enquiries and arranging, managing and completing bookingsTaking steps at your request and performing our contract

Managing accounts, saved vehicles, messages, invoices and customer supportContract and our legitimate interest in providing an effective service

Sending essential booking, security and service emailsContract and legitimate interests

Protecting accounts, preventing misuse and maintaining meaningful audit recordsLegitimate interests in security and accountability

Meeting tax, accounting, legal and regulatory dutiesLegal obligation

Google Analytics and Meta advertising measurementYour consent, which you can withdraw through Cookie settings

We do not use solely automated decisions that have legal or similarly significant effects on you.

Who receives your information

Authorised Stacks technicians receive only the information needed to administer or complete bookings. We also use trusted service providers, including Vercel for website hosting, performance tools and image storage; Neon for database hosting; Resend for transactional email; Google Analytics where analytics consent is given; and Meta Pixel where marketing consent is given. We may disclose information where required by law or to establish or defend legal rights.

Some providers may process data outside the UK. Where this happens, we rely on the provider’s recognised transfer safeguards or another lawful transfer mechanism.

We do not sell personal information.

How long we keep it

Account information is normally kept while the account remains active and for a reasonable period after closure where needed for security, disputes or legal duties.
Booking and invoice records may normally be retained for up to six years for accounting, contractual and legal purposes.
Booking messages are kept with the related booking while needed for service history, support or disputes.
General enquiries are normally kept only as long as needed to respond and manage any follow-up.
Security activity logs are retained for 12 months.
Your cookie preference is stored on your device for three months.

We may keep information for longer where a legal claim, investigation or legal obligation requires it, and delete or anonymise it when it is no longer needed.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, receive a portable copy, and object to processing based on legitimate interests. Where processing relies on consent, you can withdraw that consent at any time without affecting earlier lawful processing.

To exercise a right, email bookings@stacksvaleting.co.uk. We may need to verify your identity. You can also complain to the Information Commissioner’s Office, although we would appreciate the opportunity to address your concern first.

Security and changes

We use access controls, secure authentication, validation and operational safeguards designed to protect personal information. No online system can guarantee absolute security. We may update this policy when our services or legal obligations change; the date at the top shows the latest version.