Terms & Conditions.

Booking requests and confirmed bookings

Submitting the website form sends us a request; it does not guarantee an appointment. A booking is formed when Stacks confirms the date, time, service and price. Please check the confirmation and tell us promptly if anything is wrong.

You must be at least 18 and provide complete, accurate contact, vehicle and location information. Account credentials must be kept secure.

Services and prices

Service descriptions, estimated durations and prices are shown on the website. The final scope and price are those confirmed for your booking. We will discuss any material extra work or price change with you before proceeding. Images are illustrative and results vary with a vehicle’s age, condition, materials and existing damage.

The website does not currently take online card payment. The payment method and timing will be confirmed with you. Unless stated otherwise, quoted consumer prices include applicable taxes.

Your responsibilities

• Provide safe, lawful access to the vehicle and enough space for us to work.
• Ensure we have permission to work at the stated location and tell us about parking restrictions, permits or charges.
• Provide access to water or electricity if this was agreed as necessary for the selected service.
• Remove valuables, personal belongings, child seats and sensitive items where practical.
• Tell us about damage, loose trim, modifications, delicate surfaces, electrical faults, leaks or other conditions that may affect safe cleaning.
• Make the keys available where interior access or movement of the vehicle is required.

You remain responsible for the legality, insurance and roadworthiness of the vehicle.

Delays, weather and access

Mobile services may be affected by traffic, weather, unsafe working conditions, equipment failure or events outside reasonable control. We will contact you as soon as reasonably possible and may offer a later arrival, reschedule or cancellation. We may refuse or stop work where conditions are unsafe, unlawful, materially different from those described, or the vehicle presents a health hazard.

Quality and concerns

We will provide the service with reasonable care and skill. Please inspect the vehicle when the work is completed where possible and report concerns promptly, with photographs where useful, so we have a reasonable opportunity to inspect and put matters right.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory rights relating to services not carried out with reasonable care and skill.

Cancellations

The separate Cancellation and Refund Policy forms part of these terms. Consumer cancellation rights provided by law are not reduced by either document.

Website, accounts and messages

We may maintain, change or temporarily suspend the website. You must not misuse it, attempt unauthorised access, submit unlawful material or interfere with another person’s account. Booking messages should relate to the relevant service and must not contain abusive or unlawful content.

General

If part of these terms is unenforceable, the remaining terms continue to apply. A delay in enforcing a right does not waive it. These terms are governed by the law of England and Wales. Consumers retain the right to bring proceedings in any court available to them under applicable consumer law.